Refund Policy

Our goal is to provide a smooth shopping experience for all customers. We hope that you are satisfied with every purchase. We understand that you may need to return a product in certain circumstances. Please read our return policy below, we will do our utmost to assist you.

Eligible Returns

Items that can be returned/refunded or exchanged follow the following criteria:

Faulty items damaged/broken or soiled on arrival.
Wrong product/wrong color item received.

For return requests, please contact our customer service team at aftersales@dreame.tech for assistance and return arrangements. Return shipping costs may vary depending on the reason for the return. Please contact our customer service team for further guidance before sending any items back.

We recommend using a tracked return service and keeping your proof of postage until your return has been processed.

If you wish to cancel your order after it has been shipped, please contact our customer service team as soon as possible. Depending on the shipment status, we may advise you to refuse delivery or arrange a return after receiving the package.

International shipments may involve multiple logistics providers and customs procedures, which may affect the return process.