Our goal is to provide services that benefit all of our customers. We hope that you are satisfied with every purchase. In certain circumstances you may wish to return some items. Please read our return policy below, we will do our best to help.
Returnable
Items that can be returned/refunded or exchanged follow the following criteria:
Faulty items damaged/broken or soiled on arrival.
Wrong product/wrong color item received.
For return requests, please contact our customer service (aftersales@dreame.tech) for arrangement. Please note that the customer is responsible for all shipping costs (including duties and taxes, if applicable) for the return shipment. We assume no liability for transport losses. We recommend that you send by registered mail and keep proof of postage.
If you wish to cancel your order for any reason during the shipping process, you must wait until you receive the package before submitting a return request. Because cross-border shipping involves complicated procedures, domestic and international customs clearance, and local and international freight forwarders and agencies.
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