This Limited Local Warranty applies to Dreame products (“Product”) purchased locally in Ireland from Dreame Technology Netherlands B.V. or officially authorized Irish dealers, distributors, or resellers. The warranty is valid only within Ireland, and international warranty service is not available. It covers only Products that are manufactured by or for Dreame, bear the original Dreame trademark or logo, and are delivered new in their original packaging to the end-user purchaser.
This warranty is non-transferable. Nothing in this warranty limits statutory consumer rights under applicable laws.
The Product is warranted against defects in materials and workmanship under normal non-commercial use for the specified Warranty Period starting from the date of original retail purchase.
| Product Category | Standard Warranty | Motor / Compressor Warranty |
|---|---|---|
| Television | 2 years | – |
| Washing Machine | 2 years | 10 years (Motor) |
| Dryer | 2 years | 10 years (Motor) |
| Dishwasher | 2 years | – |
| Refrigerator | 2 years | 10 years (Compressor) |
| Oven / Hob / Hood | 2 years | – |
| Air Conditioner | 3 years | 10 years (Compressor) |
Depending on the product category:
Service may only be performed by Dreame authorized service centres.
During the Warranty Period, Dreame will repair or replace Products with verified manufacturing defects. Warranty covers:
Minor imperfections within design specifications that do not affect product functionality are not considered defects.
This warranty does NOT cover:
This warranty does not cover missing accessories unless they are reported within three days of purchase, nor does it cover external parts such as knobs, trays, or shelves, except where a specific product policy explicitly includes them.
Unless otherwise specified, the warranty excludes consumables and accessories, including but not limited to bulbs, filter bags, hoses, pipes, remote controls, adaptors, trays, shelves, strainers, filters, plastic or glass panels, ice trays, air valves, turntable plates, suction nozzles, and similar items.
The warranty does not cover any physical or chemical damage, such as cracks, dents, scratches, or damage caused by solvents like alcohol, benzene, ammonia, or paint thinner. It also excludes damage resulting from abrasive cleaning materials, as well as rust, stains, and normal wear and tear.
The warranty becomes void if the product is used incorrectly or installed improperly, or if any external events cause damage. This includes tampering with or removing the serial number or warranty seal, commercial use, impact or accidents, fire, flood, earthquake, lightning, liquid or food ingress, sand damage, exposure beyond the specified thermal or environmental limits, electrostatic discharge, incorrect voltage or electrical supply, unauthorized repair or modification, the use of non-approved accessories or parts, software installation or firmware modification, or any other use inconsistent with the product manual.
This warranty does not cover general maintenance services such as cleaning, password resets, or routine servicing, nor does it include software updates or installations, demonstrations, or any service that is not directly related to the actual repair of a malfunctioning product.
Before sending Product for service, customer must remove all accessories or attachments. Dreame is not responsible for any loss/damage to such items.
Customer must:
Defective units that cannot be repaired within a reasonable time may be replaced with a product of equivalent model or specification, or refunded either fully or partially. Repairs may involve the use of refurbished or reconditioned components, and any products or parts that are replaced will become the property of Dreame.
Customers are advised to follow the troubleshooting steps provided in the product manual.
To file a claim, customers should contact Dreame or an authorized service partner, provide valid proof of purchase, and report the defect as soon as it is discovered. Dreame may conduct diagnostic tests to determine the exact cause of the issue before proceeding with service.
Dreame will make the final decision regarding whether the product is defective, the origin of the failure, the validity of the warranty claim, and the appropriate remedy, which may include repair, replacement, or refund.
Repaired/replaced products carry the remaining warranty or 30 days, whichever is longer.
For products that are out of warranty, Dreame may provide repairs at the customer’s expense, and such repairs include a one-month warranty covering the replaced parts and the same fault.
Dreame may refuse to service products installed in inaccessible locations (such as those higher than 2 meters), and for on-site visits, evaluation or transport fees may be charged if no mechanical fault is found.
Products purchased abroad or not sold locally:
To the fullest extent permitted by law:
Dreame’s total liability shall not exceed the purchase price of the Product.
This warranty grants specific legal rights without limiting mandatory statutory rights under applicable laws.
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