Order and Shipping

Should you wish to cancel your order, please contact us. After the cancellation you will be informed by e-mail.

If we are unable to process the requested cancellation immediately, usually because the package has already been dispatched, we will contact our courier to arrange for the package to be returned to our warehouse.

After receiving your order, we will process it within 2-3 business days, refund the full amount to your account if the order was prepaid and notify you by email.

Once an order has been submitted, we cannot change the products ordered or the quantity selected.

In this case, we recommend that you contact us and cancel the wrong order.

After that, we recommend that you place a new order for the desired item(s) on our website.

If you want to change your shipping address, please contact us. We are doing our best to help you with this matter.

If we can no longer change the address because the package has already been sent, we must contact our courier to request a change of delivery address.

For a change of address we need the following information:

• First and last name
• Street name and number
• ZIP code and city
• Country
• Telephone number

Please note that this process can delay the delivery time. Dreame is not responsible for delays in delivery due to a change of address requested by the customer.

After your order has been successfully submitted, the warehouse will process your order the following business day. The goods are then assembled, packed and shipped. As soon as the shipment is on its way to you, you will receive an e-mail notification from our partner parcel service GLS with information on shipment tracking and the expected delivery date.

Please note that standard delivery times of 2–5 business days are estimates and may vary depending on factors such as distance, local holidays, and other circumstances beyond Dreame's and the courier's control. Packages are not shipped or delivered on weekends or local holidays.

While we always strive to deliver our orders on time, we recognize that the unpredictable is inevitable. External factors beyond the control of Dreame and the courier such as: External factors beyond the control of Dreame and the courier, such as extreme weather conditions and technical failures, can occasionally lead to delays, and we ask for your patience and understanding in this case.

Please also note that delivery times may be longer than usual during promotional periods.

If you have any questions about the status of your order, please feel free to contact us. If you already have a tracking number, you can also check the status via the GLS website.

If you have received your package and the contents are not what you ordered, please contact us immediately and provide us with the following information:

A photograph of the goods you have received, together with the delivery note (please ensure that the details are clear and legible).

If you have ordered a cordless stick vacuum, please send us a clear picture of the product.

If you have ordered a vacuum robot, please send us a clear photo of the product.

We'll do our best to help you.

In addition to the outer packaging, our products are also provided with an inner protective film. If the packaging is damaged, open it to determine if the product is damaged. If it's intact, you can still use it. If the product is damaged, please contact our customer service within 48 hours of receipt of the product by sending an email to aftersales@dreame.tech. Our customer service will reply to your email within 24 hours.

After GLS has made the first delivery attempt to your address, you can contact your local GLS office and ask them to deliver your package to the nearest GLS contact point.

Your package will be delivered to a secure location where you can collect it at your convenience.

Within 1-2 working days after a successful order, you will receive a tracking number from our parcel service. If you have not received your GLS tracking number, please contact us and we will deal with it immediately.

If you have not received your order and have a tracking number, we ask that you contact the local GLS office first. GLS then has more detailed information about the status of the delivery.

All orders to Ireland are shipped from our warehouse in Germany.

Within 1-2 working days after placing your order, you will receive a tracking number from our GLS parcel service by e-mail with information on how to track your parcel.

If you place your order over the weekend or on a holiday, it will be shipped the next business day. So you should plan extra days until you receive the tracking information.

To track your package, simply enter your tracking number on the GLS official website.

Although we strive to ship worldwide, our parcel service does not currently deliver to the following regions:

Büsingen (ZIP code: 78266)

Shipping is free in most regions. In Germany we deliver to most regions with GLS.

See the details for more specifics on the regions we now support.

Do not worry. All our orders are accompanied by a delivery note only and this document does not contain any price information.

If you would like an invoice for your order, simply contact us and we will be happy to help you.