WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We usually collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities or inquries on the Services, or otherwise when you contact us.

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment or refund if you choose to make purchases or refund, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by our payment service providers. You may find their privacy notice link(s) here: _https://www.airwallex.com/terms/privacy-policy#scope-of-policy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

Personal Information. We may collect your personal information you provided to us, like name, shipping address, email, phone number for shipping, resolve customer inquiries and provide after-sales support. We may also access the information for processing returns, refunds, or order modifications and improve our customer service quality.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

You can provide your personal information voluntarily to us, unless you are legally or contractually obliged to do so or it is necessary to enter into a contract. If you do not provide your personal data to us, you will likely not be able to enter into or maintain a contractual relationship with us or you will likely not be able to interact with us.

• Data for Newsletter. If you subscribe to our newsletter, we process your personal data to send you information about our products and services as well as activities and programs from DREAME webshop and DREAME Forum [URL].

To provide the newsletter service, we process the following personal data: your email address and, where provided, your name.

Forum and Community. When you use our forum or community features, we may collect and process personal data that you voluntarily provide in connection with your participation. This includes data associated with your account (such as a username, avatar), as well as content you choose to post or share, such as questions, comments, replies, and other materials related to the use of our products. Information you publish on the forum, including your posts, comments, and profile page, may be visible to other users or the public in accordance with the forum's design and your settings. We use this information to operate and maintain the forum, enable community interactions, display user-generated content, moderate discussions, ensure platform safety, and improve our products and services. Please note that information you choose to make public on the forum may be accessed, copied, or used by other users, and we encourage you to exercise caution when sharing personal data.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. Generally, This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device and connection information name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytic and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use geolocation data that tells us your current location (based on your IP address).

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as other group companies, public databases or other publicly accessible sources (e.g. public websites, media, social media profiles, registers, records or databases), joint marketing partners, affiliate programs, data providers, social media platforms, service providers and business partners, and from other third parties, including sources at your direction.

This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

Credit bureaus can provide credit history information, which we use to help prevent and detect fraud and to offer certain credit or financial services.

If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we receive personal information about you from such platforms such as your name, email address, and gender. You may have the right to withdraw your consent to processing your personal information. Learn more about withdrawing your consent. Any personal information that we collect from your social media account depends on your social media account's privacy settings. Please note that their own use of your information is not governed by this Privacy Notice.